|
By the Account Activation Date of each month, Global Office Assistant shall either:
(1) debit the client's credit card (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Global Office Assistant, LLC by no later than the specified payment due date. Global Office Assistant, LLC shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Service Fees
Certain services carry a setup fee charged by Global Office Assistant to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Global Office Assistant and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Return Checks
GOA charges a $35.00 fee for returned checks whether by checks or credit cards.
Customers that issue a returned check will be required to submit future payments with a certified check or money order.
Credit Card Charge backs
A $25.00 chargeback fee will be assessed for each credit card chargeback received by Global Office Assistant, LLC.
Money Back Guarantee & Refund policy
We offer a 7 day Money back guarantee.
Refunds: If client has retained the services for one year and has pre-paid Global Office Assistant, LLC for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.
Please allow 4-6 weeks for refunds of check or money order payments, any request for cancellation must be received via email, faxes or regular mail, you will be contacted by email or regular mail for confirmation upon the cancellation of your account. Please note cancellations over the telephone are not accepted.
Late Fees: All past due account over 7 days are subjected to a late fee of $10. Accounts over 14 days will be automatically suspended and deactivated.
Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of $25.00 prior to reactivation.
Accounts that are thirty (30) days past due will be automatically suspended and are reported for collections.
Collections
All past due and unpaid balances are subject to collection and may be reported to a collection agency for billing and reporting to all national credit reporting agencies. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
Cancellation Refunds
You may cancel at anytime. All cancellations shall be in writing and delivered via email, or facsimile to department with telephonic confirmation. As a policy, we DO NOT refund partial monthly fees to accounts. We give refunds for unused full months of web hosting and other services, if you prepaid for them. We require 30 days notice for a cancellation. There are no refunds offered or promised after 30 days.
Domain name registration and related add-on domain services are NON-REFUNDABLE. Backup Your Information and Retrieve Your Email First: Be sure you have backups of all your account information before you issue your cancellation request. We are not responsible for any of your account information after you notify us to cancel your account. This information includes but is not limited to your Web site and any email left on your account.
Pertain to Business Forms
We at Global Office Assistant, LLC are not legal attorneys, so please consult a lawyer or other experts knowledgeable in the laws of certain forms on this website.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation of Liability
Global Office Assistant, LLC shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Global Office Assistant ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Global Office Assistant, LLC shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Global Office Assistant ' servers. All damages shall be limited to the immediate termination of service.
Violations
Violations of these Acceptable Use Policies should be referred to info@goaservices.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
Disclaimer
Global Office Assistant, LLC cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Global Office Assistant are resold. Thus, certain equipment, routing, software and programming used by Global Office Assistant are not directly owned or written by Global Office Assistant, LLC. Moreover, Global Office Assistant holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Global Office Assistant, LLC sees fit.
Account Activation
By activating your account with Global Office Assistant, LLC, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server Uptime Guarantee
Although Global Office Assistant, LLC has an excellent record for reliability, we do not offer an uptime guarantee. However, our network and servers are monitored continuously, and are rarely down except for scheduled maintenance and hardware and software upgrades.
Global Office Assistant, LLC reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.
|
